Absolutely! You can choose a single service, like pick & pack, storage, or freight, or combine multiple solutions to fit your business needs. Our flexible approach ensures you only pay for what you need while benefiting from our expertise.
eCommerce fulfilment is the entire process from receiving an order to delivering it to your customer. At next3pl, we handle everything: receiving, logging, storing, picking, packing, and shipping orders, all while keeping your inventory and order data up-to-date in real-time via our in-house Warehouse Management System.
Yes! Our in-house WMS integrates seamlessly with your eCommerce platform. Orders flow automatically from your store to our warehouses, so you can focus on growing your business while we manage fulfilment efficiently and accurately.
Definitely. Many businesses begin with in-house fulfilment and transition to next3pl as they grow. Our systems, processes, and team scale with you from handling a few orders per week to tens of thousands monthly without changing the way you operate.
We support a wide range of sectors, including Fashion & Apparel, Homewares, Electronics & Tech Accessories, Pet Supplies, Sporting Goods, Cosmetics & Skincare, Subscription Boxes, and Health & Supplements. Every industry benefits from tailored workflows and solutions designed for speed, accuracy, and brand consistency.
next3pl thrives under pressure. Our flexible warehouse capacity, expert teams, and advanced WMS ensure smooth operations even during peak season. We manage higher order volumes efficiently, maintain accuracy, and ensure on-time delivery, protecting your brand and keeping your customers happy.
Order fulfilment covers everything that happens after a customer clicks "buy" from receiving inventory to picking, packing, dispatching, and delivery. Done well, it directly impacts delivery speed, order accuracy, customer satisfaction, and repeat purchases. Done poorly, it creates delays, errors, and unnecessary returns.
Yes. Many next3pl customers begin by fulfilling orders internally and transition to outsourced fulfilment as volumes grow. Our team supports a smooth handover when you're ready, without disrupting your existing sales channels or customer experience.
Our in-house Warehouse Management System connects with leading eCommerce platforms to sync orders, inventory levels, and tracking information in real time. Once connected, orders flow automatically into our warehouses, no manual uploads or double handling.
Outsourcing fulfilment allows you to: Reduce fulfilment errors and delivery delays, Scale quickly during peak periods without hiring extra staff, Lower shipping costs by positioning stock closer to customers, Free up your team to focus on growth, marketing, and product development. With next3pl, fulfilment becomes a growth enabler, not an operational bottleneck.
Not at all. You'll have full visibility into your stock levels, order status, and dispatch performance at all times. Our systems are designed to keep you informed, while our operations team handles the execution behind the scenes.
Yes. We provide end-to-end solutions including warehousing, pick & pack, dispatch, returns processing, and value-added services. Whether you need simple order fulfilment or a more complex setup, we tailor the workflow around your business needs.
Peak seasons, launches, and promotions are where a strong fulfilment partner matters most. next3pl is built to scale with demand, ensuring consistent dispatch times and accuracy even when volumes increase rapidly.
next3pl works with brands at all growth stages from emerging eCommerce businesses to established national and global brands. Our pricing and operations are designed to scale as you do, without forcing you into rigid structures too early.
Absolutely. From large-scale product launches and event kits to limited seasonal runs, we flex our space and staff to fit your project timeline.
That's where we shine. We manage the complexity of changing components cycle-to-cycle so your subscribers always receive the right experience.
We are your proactive partners. We'll work with you on contingency plans — such as partial assembly or adjusted dispatch dates — to keep your brand moving.
Once your store is connected to next3pl, orders are automatically routed to the most suitable fulfilment centre based on destination, inventory availability, and service level. Our team manages picking, packing, courier booking, and dispatch, while order status and tracking are updated in real time so you and your customers always know where an order stands.
next3pl ships both domestically and internationally. With fulfilment centres across Australia and operations in 8 countries globally, we help brands reach customers worldwide while reducing delivery times and shipping costs through smart inventory placement.
We leverage volume-based carrier rates across multiple regions, strategic warehouse locations to minimise shipping zones, and courier selection based on speed, reliability, and cost, not one-size-fits-all. This allows us to offer cost-efficient shipping without compromising delivery performance, helping reduce checkout friction and cart abandonment.
Yes. We support multiple delivery options including standard, express, and priority services depending on the destination and warehouse location. Your preferred service levels can be set in advance, giving customers flexibility while keeping costs under control.
Orders are typically processed and dispatched within the agreed service window, with same-day or next-business-day dispatch available depending on location, order cut-off times, and volume. Peak periods are planned for in advance to maintain consistent turnaround times.
Absolutely. We work with a wide network of trusted courier partners across different regions. This allows us to select the most efficient carrier per destination rather than locking you into a single provider.
Expedited and same-day delivery options may be available in select metro regions depending on warehouse location and courier coverage. Our team will advise on feasibility and pricing based on your customer base and delivery expectations.
Yes. Tracking details are automatically generated once an order is dispatched and shared with your customers, ensuring transparency and reducing "Where is my order?" enquiries.
next3pl is built to scale. During high-volume periods such as sales, launches, or seasonal peaks, we adjust labour, carrier allocations, and dispatch workflows to maintain service levels and delivery speed.
next3pl's headquarters is in Ingleburn, Sydney, with facilities in all Australian states. Beyond Australia, we operate in 8 countries with over 35 locations worldwide, providing strategic coverage for both domestic and international distribution.
Sydney (Ingleburn): Approximately 40 minutes from Sydney International Airport, with easy access to major roadways and the port. Minto (NSW): Around 30–35 minutes from Sydney CBD, designed for bulky and high-volume products. Melbourne (Altona): About 30–35 minutes from Melbourne CBD, purpose-built for scale and efficiency.
Yes! Facility tours are available to give you an insight into our operations. Contact our team to arrange a visit and see how we manage high-volume fulfilment with precision and care.
Absolutely. Once you're on board, you can coordinate with our sales or customer service teams to gain access to any of our domestic or international sites.
You'll have one dedicated Vendor Manager who coordinates all your operations across multiple locations. This ensures seamless communication while you focus on growing your business.
Yes, we are flexible. Whether you need invoicing in AUD, USD, or any other currency, we can tailor our billing to suit your requirements.
We offer a hybrid model: 1 contract, 1 provider, multiple quotes — you choose the best option. Leverage our volume pricing for competitive rates. Navigate contracts, countries, currencies, and time zones easily. Ongoing management with full visibility via our portal. Performance is fully managed and guaranteed.
Simply contact our team to schedule a discussion. We'll assess your requirements, coordinate with your dedicated Vendor Manager, and set up operations at your desired location — anywhere we operate worldwide.
Our pricing is tailored around how your business actually operates. Storage, pick & pack, inbound receiving, and freight are tailored based on your order volumes, product profile, handling requirements, and service level expectations. Rather than using a one-size-fits-all rate card, we review your data to ensure your pricing is accurate, competitive, and sustainable as you scale.
There are no formal minimums to begin working with next3pl. However, most brands see the strongest value once they are shipping around 50+ orders per week. For very small volumes, admin and storage costs can outweigh the benefits of outsourcing; in those cases, we'll always give you honest guidance on the best timing.
Pick & pack pricing includes the labour, systems, and quality control required to accurately fulfil your orders. Because we use our in-house Warehouse Management System, workflows, packing rules, and handling logic can be customised to your brand, ensuring accuracy, speed, and consistency without hidden system fees.
Freight is typically the largest part of fulfilment cost. At next3pl, freight pricing is based on your shipping volumes, delivery zones, parcel profiles, and service levels. Our network and carrier strategies are designed to balance cost, speed, and reliability, not just lowest headline rates.
Setup fees depend on the complexity of your operation, including integrations, SKU setup, special workflows, or custom reporting. We always scope this upfront, so there are no surprises, and we only charge for work that directly supports your successful onboarding.
Yes. If you already have preferred courier contracts, we can integrate them into our system. Alternatively, you can access next3pl's carrier network; we'll advise which option delivers the best result for your brand.
Payment terms are assessed based on account size, trading history, and volume. Larger enterprise clients may qualify for extended terms, while smaller or fast-growing brands are typically placed on shorter cycles to keep pricing stable and service strong.
Because warehouses operate under very different cost structures—utilisation, labour models, systems, and capacity all affect pricing. At next3pl, we price for long-term performance, not short-term discounting, so you get consistent service, reliable capacity, and predictable costs as you grow.
