Privacy Policy

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Effective Date: 21 April 2026

next3pl (referred to as “we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and other applicable privacy laws in the jurisdictions where we operate.

1. About next3pl

next3pl is a leading third-party logistics (3PL) provider specialising in eCommerce fulfilment. Headquartered in Australia with branches and operations in the United Kingdom, United States, European Union (Netherlands, Poland), Canada, and New Zealand, we offer comprehensive logistics solutions including warehousing, pick and pack, inventory management, kitting and assembly, and flexible storage. Our mission is to provide efficient, cost-effective, and accurate fulfilment services to eCommerce businesses globally.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services and conduct our business operations. The types of personal information we may collect include:

Contact Information: Name, address, email address, phone number, and company details of our clients and their representatives.

Order and Shipping Information: Details related to orders, products, shipping addresses, and recipient contact information necessary for fulfilment and delivery.

Financial Information: Payment details, billing addresses, and transaction history for invoicing and payment processing.

Website Usage Data: Information about how individuals interact with our website, such as IP addresses, browser types, pages viewed, and access times, collected through cookies and similar technologies.

Communication Data: Records of correspondence and communications with us, including inquiries, feedback, and support requests.

We collect personal information directly from individuals when they engage our services, interact with our website, or communicate with us. We may also collect personal information from third parties, such as our clients (regarding their customers’ shipping details) or publicly available sources.

3. Use of Personal Information

We use personal information for the following primary purposes:

Service Delivery: To provide our 3PL services, including processing orders, managing inventory, warehousing goods, and arranging for the shipping and delivery of products.

Communication: To communicate with clients regarding their accounts, services, inquiries, and to provide updates or important notices.

Billing and Administration: For invoicing, payment processing, account management, and other administrative functions.

Marketing and Promotions: To send promotional materials, newsletters, and information about our services that may be of interest, where consent has been provided or is otherwise permitted by law. Individuals can opt-out of marketing communications at any time.

Website Improvement: To analyse website usage, improve our website’s functionality and user experience, and to understand market trends.

Compliance and Legal Obligations: To comply with our legal and regulatory obligations in Australia and other jurisdictions where we operate, including record-keeping and reporting requirements.

Security and Fraud Prevention: To protect our systems and services from unauthorised access, fraud, and other security threats.

4. Disclosure of Personal Information

We may disclose personal information to third parties in connection with the purposes outlined above. These third parties may include:

Service Providers: Third-party service providers who assist us in delivering our services, such as freight carriers, IT support, payment processors, and warehousing partners.

Clients: We may disclose information about our clients’ customers to the respective clients for their business operations and customer service.

Related Entities: To our global branches and related entities within the next3pl group for internal administrative purposes and service coordination across different jurisdictions.

Legal and Regulatory Authorities: Where required by law, court order, or governmental request, or to protect our legal rights or the safety of others.

Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction.

Cross-Border Disclosure

Given our global operations, personal information may be disclosed to recipients located outside of Australia, including in the United Kingdom, United States, European Union, Canada, and New Zealand. We take reasonable steps to ensure that overseas recipients handle personal information in accordance with the APPs or similar privacy obligations.

5. Security of Personal Information

We implement reasonable physical, technical, and administrative safeguards to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

Secure IT systems and networks.

Access controls and authentication procedures.

Data encryption where appropriate.

Employee training on privacy and data security.

Regular security assessments.

6. Accessing and Correcting Your Personal Information

Individuals have the right to request access to the personal information we hold about them and to request corrections if they believe the information is inaccurate, incomplete, or outdated. To make such a request, please contact us using the details provided below. We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and for marketing purposes. Users can manage their cookie preferences through their browser settings.

8. Complaints

If you have a complaint about how we have handled your personal information, please contact our Privacy Officer using the details below. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

10. Contact us

For any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

next3pl Privacy Officer: info@next3pl.com
Phone: 1300 639 837
Address: 1A/35 Stennett Rd, Ingleburn, NSW 2565

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Privacy policy