Effective Date: 21 April 2026
These Terms and Conditions (the “Terms”) govern the provision of third-party logistics (3PL) services by next3pl (referred to as “we,” “us,” or “our”) to our clients (referred to as “Client” or “you”). By engaging our services, you agree to be bound by these Terms. Please read them carefully.
In these Terms, unless the context otherwise requires:
2.1. next3pl agrees to provide the Services to the Client with reasonable care and skill, in accordance with the terms of the Agreement.
2.2. The Client acknowledges that next3pl is a 3PL provider and not a common carrier. We reserve the right to refuse to provide Services for any Goods at our sole discretion.
2.3. next3pl will use its best endeavours to meet agreed service levels, including fulfilment times and accuracy guarantees (e.g., 99.9% picking accuracy for barcoded products), but these are estimates and not guarantees, unless expressly stated otherwise in a separate Service Level Agreement.
3.1. The Client warrants that:
a. All Goods provided for Services are accurately described, properly marked, and packaged to withstand the ordinary risks of handling, storage, and transport.
b. The Client has all necessary rights, title, and interest in the Goods and has the authority to instruct next3pl to provide the Services.
c. The Goods do not contain any hazardous, dangerous, illegal, or prohibited substances, unless expressly declared in writing and agreed upon by next3pl.
d. The Client will provide all necessary information, documentation, and instructions required for the safe and lawful handling, storage, and transportation of the Goods.
3.2. The Client must comply with all applicable laws and regulations relating to the Goods, including import/export regulations, customs requirements, and consumer protection laws.
3.3. The Client indemnifies next3pl against any loss, damage, liability, cost, or expense incurred by next3pl arising from any breach of the Client’s warranties or obligations under these Terms.
4.1. The Client agrees to pay next3pl the fees for the Services as agreed in writing or as per Nnext3pl‘s standard rates. Fees may include charges for warehousing, pick and pack, freight, storage, and any additional services requested by the Client.
4.2. Invoices are payable within [e.g., 7, 14, 30] days from the date of issue, unless otherwise agreed in writing.
4.3. next3pl reserves the right to charge interest on overdue amounts at a rate of [e.g., 10%] per annum, calculated daily.
4.4. The Client is responsible for all duties, taxes, customs charges, and other government charges related to the Goods and Services.
5.1. next3pl shall have a general and continuing lien over all Goods and documents relating to Goods in its possession, custody, or control for all sums due and owing by the Client to next3pl, whether in respect of the Goods or any other services provided to the Client.
5.2. If any charges remain unpaid for [e.g., 30] days after becoming due, next3pl may, without prejudice to any other rights, give notice to the Client of its intention to sell the Goods. If the outstanding amount is not paid within [e.g., 7] days of such notice, next3pl may sell the Goods by public auction or private treaty and apply the proceeds towards the outstanding charges, storage costs, and expenses of sale. Any surplus will be remitted to the Client, and the Client remains liable for any shortfall.
6.1. To the maximum extent permitted by law, next3pl‘s total liability to the Client for any loss, damage, or expense arising out of or in connection with the Services or these Terms, whether in contract, tort (including negligence), statute, or otherwise, is limited to [e.g., the amount of the fees paid for the specific Services giving rise to the claim, or a specified monetary amount per consignment/item].
6.2. next3pl shall not be liable for any indirect, consequential, special, or incidental loss or damage, including but not limited to loss of profits, loss of revenue, loss of anticipated savings, loss of goodwill, or loss of opportunity, even if advised of the possibility of such loss or damage.
6.3. Next3pl is not liable for loss or damage to Goods caused by:
a. Inherent vice or defect in the Goods.
b. Insufficient or improper packing or labelling by the Client.
c. Acts of God, force majeure events, or circumstances beyond Next 3PL’s reasonable control.
d. Acts or omissions of the Client or its agents.
6.4. The Australian Consumer Law (ACL) provides certain guarantees that cannot be excluded, restricted, or modified. Nothing in these Terms purports to exclude, restrict, or modify the application of the ACL where it applies.
7.1. next3pl does not provide insurance cover for the Goods. It is the Client’s sole responsibility to arrange adequate insurance for the Goods against all risks of loss or damage during storage, handling, and transit.
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer using the details below. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
For any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
next3pl Privacy Officer: info@next3pl.com
Phone: 1300 639 837
Address: 1A/35 Stennett Rd, Ingleburn, NSW 2565
